As 2025 comes to a close, we remain grateful for our clients. We are lucky enough to work with a great people who trust us to help protect their lives. The last few years in the insurance marketplace have brought previously unknown amounts of chaos between premiums increases, and homeowners deductible increases in one of the longest and hardest personal lines insurance markets on record. Through honest communication, and education we were able to assist our clients and help them make it through. 2026 should see a return to a standard insurance market with lower premium increases and more available options for insureds.
Each year we take a few moments to be thankful, and look back on our year to review our successes, failures and better prepare for the year to come. Below are a few of our accomplishments we achieved in 2025 and we look forward to how we can help our clients better in 2026.
2025 Notable Events & Accomplishments
- Staffing Updates
- Each year we typically have some staffing changes, and 2025 was a big one for us.
- David Dumbaugh officially retired after 63 years in the insurance industry.
- Jeff Criss, previous owner of Oklok, Criss in Steubenville retired.
- Jeremy Cannon joined us as a new Sales Producer
- Taylor Henry joined us as a Junior Account Manager
- Mark Dumbaugh retired after 47 years in the business
- Each year we typically have some staffing changes, and 2025 was a big one for us.
- Moved our Steubenville Office into a new Location
- We moved our office in Steubenville to 141 Brady Cirlce West, Suite G02, Steubenville, OH 43952
- Insurance Company Partners
- Each year we review our insurance company partners and add or terminate our relationships
- Terminated Everett Cash Mutual
- Termianted Openly
- Terminated Nationwide
- Each year we review our insurance company partners and add or terminate our relationships
- Service
- Every year we continue to improve & refine our self-service service options available on our website at https://www.dumbaughinsurance.com/service-center/
- Cyber Security
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- Upgraded internal phishing training to better train our employees
- Continually improving computer hardware to maintain and improve security
Our goal for 2026 is the same as always, to deliver outstanding insurance products, coverage, and service to you, every single day. If there is anything we can do to improve or you have any suggestions, please contact me directly at 740-397-1234 or john@dumbaughinsurance.com.
Lastly, thank you to all our clients and business partners for your support and loyalty throughout 2025 and for choosing us for your insurance needs.
We wish you all a happy, healthy, and wonderful new year!
John Dumbaugh, Managing Partner