2023 in Review

Each year we take a few moments to look back on our year to review our successes, failures and better prepare for the year to come.  Below are a few of our accomplishments we achieved in 2023 and we look forward to how we can help our clients better in 2024.

2023 Accomplishments

  • Expansion
    • We added the team at Oklok-Criss & Associates in Steubenville, Ohio to the Dumbaugh Insurance family.
  • Operations
    • Upgraded our Agency Management System from Partner XE to EZLynx.
  • Insurance Companies
    • Added Western Reserve
    • Added Foremost
    • Added Municipal Mutual
  • Service
    • Improved service processes to provide more accurate requests.
    • Added Employee Benefit Change/Endorsement Form
    • Every year we continue to improve & refine our self-service service options available on our website at https://www.dumbaughinsurance.com/service-center/
  • Cyber Security
    • Upgraded our Endpoint Protection Software
    • Significantly upgraded computer hardware & firewalls to improve security

Our goal for 2024 is the same as always, to deliver outstanding insurance products, coverage, and service to you, every single day.  If there is anything we can do to improve or you have any suggestions, please contact me directly at 740-397-1234 or john@dumbaughinsurance.com.

Lastly, thank you to all our clients and business partners for your support and loyalty throughout 2023 and for choosing us for your insurance needs.

We wish you all a happy, healthy, and wonderful new year!

John Dumbaugh, Managing Partner

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