2021 Review

Thank you to all of our clients and business partners for your support and loyalty throughout 2021 and for choosing us for your insurance needs.  For most of us, I suspect this year felt like “2020 the sequel” as Covid continued to have an impact on all of our lives one way or another.

Despite the struggles that have continued into this year, we completed several projects listed below this year to hopefully improve our agency to better meet your needs.

Completed 2021 Projects

  • Service
    • Streamlined service processes to provide faster more accurate requests
    • Established service team & email address –  service@dumbaughinsurance.com
    • Upgraded our self-service service options on our website; https://www.dumbaughinsurance.com/service-center/
    • Increased staff members to provide faster service
  • Technology
    • Upgraded our Phone Systems
    • Added Tarmika, a commercial lines comparative rating platform
    • Improved Cyber Security

Our goal for 2022 is the same as always, to deliver outstanding insurance products, coverage, and service to you, every single day.

If there is anything we can do to improve or you have any suggestions, please contact me directly at 740-397-1234 or john@dumbaughinsurance.com

We wish you all a happy, healthy, and wonderful new year!

 

John Dumbaugh, Managing Partner

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